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Adonis uses Stedi to expand Revenue Cycle Management (RCM) capabilities

Healthcare

Adonis is a Revenue Cycle Management (RCM) technology company that empowers thousands of healthcare providers to maximize revenue and reduce the time and cost of collection. They do this through two software platforms: Adonis Intelligence and Adonis Billing.

Adonis Intelligence is an AI-powered RCM platform that continuously observes revenue cycle data and deploys real-time alerts, recommendations, and automated issue resolutions throughout the RCM process. For example, Adonis can alert providers when there is a spike in claim denials for a particular payer and recommend resolution steps. Through personalized insights and automation, Adonis has saved customers millions of dollars in just the first six months of use.

Adonis Billing streamlines billing operations with automated pre-certification checks, touch-free claim submissions, and real-time denial mitigation strategies. Powered by Adonis Intelligence, it helps providers maximize revenue by optimizing end-to-end billing workflows, minimizing billing mistakes, and using trusted automation to tackle the most tedious aspects of the billing process.

Challenge

Adonis Intelligence uses Stedi's EDI translation service to convert Electronic Remittance Advice (ERAs) into JSON. This allows them to analyze claim denials and improve their processing pipeline without having to maintain their own EDI parser.

When Adonis needed a clearinghouse to deliver 837P (professional) claims processing functionality for Adonis Billing, Head of Engineering Manoj Kintali says Stedi was the obvious choice. “At a startup like ours, time is of the essence. We had already built up a lot of trust with the team, so we knew Stedi was the right partner to help us integrate as quickly as possible.”

Manoj and his team also liked that Stedi’s APIs and customer service model are designed for modern tech companies. “Our engineering team wanted a very clean API with documentation that is easy to understand. We also wanted access to experts who could answer questions quickly. At some clearinghouses, you can wait days or even weeks for a response, but Stedi routinely responded to us in minutes.”

Solution

With Stedi’s help, the Adonis team shipped new claims processing features within just a few weeks. Stedi is now the clearinghouse for all of the claims and claim responses that flow through Adonis Billing.

In addition to the modern, well-documented APIs, Manoj says Stedi's thoughtfully designed UI made the integration process much easier. “The UI tools are really helpful to debug and understand issues. Features like advanced searching, human-readable error messages, and the way the claim view highlights important information save us so much time.”

Manoj also emphasizes that Stedi has provided truly exceptional support throughout the last several years.

“It’s like having an adjacent engineering team at your disposal who are experts in both EDI and the healthcare industry. There’s been a lot of effort to deeply understand what we’re experiencing and to help us resolve any issue that comes up as quickly as possible.”

Manoj also emphasizes that Stedi has provided truly exceptional support throughout the last several years.

“It’s like having an adjacent engineering team at your disposal who are experts in both EDI and the healthcare industry. There’s been a lot of effort to deeply understand what we’re experiencing and to help us resolve any issue that comes up as quickly as possible.”

Results

Through its partnership with Stedi, Adonis has expanded the functionality of both its intelligence and billing platforms. This expansion has helped Adonis grow its customer base and continue delivering exceptional savings and process improvements for existing customers.

Manoj says this is still only the beginning. “We love working with Stedi. Every few months, we discuss ways to expand the relationship to support building on our product down the line. The Stedi team has truly become thought partners as we’ve expanded. That kind of shared ownership and investment in our success is rare to find in an external partner.”

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